Terms and Conditions – Experience Designer by Ari Garduno

Last updated: November 9, 2026

By using this site and booking our services, you accept these terms. They are the general conditions. For each trip, you also sign a contract and a release-of-liability form with the details of your case; if there is any difference, those documents prevail.

1. What we do

Experience Designer by Ari Garduno is a boutique travel agency that designs custom trips with concierge service. Depending on what you and we agree on, we can take care of:

• Flights and other transportation.
• Lodging, villas and cruises.
• Private jet or helicopter flights.
• Tours, experiences, restaurants, events and tickets to museums or concerts.
• Procedures such as visas.
• Celebrations and special events, such as weddings, send-off parties and company gatherings.
• A day-by-day itinerary, destination guide, packing list and shopping list, accessible from your phone on our itinerary platform.

Rates, itineraries and availability may change depending on the season, providers and external conditions.

2. Deposit to get started

To start working on your trip, a non-refundable deposit is required. Its amount depends on the number of travelers, the days of travel and the destinations to be visited. You are told the amount before you pay it.

3. Prices and payments

• We work in U.S. dollars.
• The trip must be paid in full 45 days before the start date. If you book with less time, payment is requested immediately. The payment schedule is agreed with each client.
• The price we give you is the agreed price. It only changes if you request modifications (for example, adding a night) or if a provider changes its rates before confirmation; in that case, we tell you before moving forward.
• Anything not expressly listed in the agreed itinerary is not included.

4. Cancellations

In general, we do not accept cancellations once the trip is confirmed. Depending on the destination, how far ahead it is and each provider’s policies, a partial refund may be possible; we review it case by case. We recommend getting travel insurance. We can guide you on the options available.

5. Changes and cancellations by providers

If a provider cancels or changes a service (for example, a tour suspended because of bad weather), we work with them on a refund or an alternative. If the alternative costs more, we put it to you and you decide whether to cover the difference. Force majeure events, such as extreme weather, strikes, delays or immigration problems, are outside our control.

6. Our role and our responsibility

We generally act as intermediaries between you and the providers. On incentive and group trips we may also coordinate the entire program. We take care to review and follow up on each service, but we are not responsible for the failures of independent providers (airlines, hotels, operators and transportation companies), or for additional expenses caused by events beyond our control. When a provider fails to deliver, we help you claim what is due.

7. Traveler responsibilities

• Meet the entry requirements of the destination: valid passport, visas, vaccines and permits.
• Review the trip information and tell us immediately if anything is incorrect.
• Have travel insurance.
• Stay informed about changes or restrictions from providers.

8. Minors

Mothers, fathers or adults traveling with minors are responsible for them and for having the necessary documentation. The requirements for each case are reviewed when the contract is prepared.

9. Group and incentive trips

These general conditions also apply to group and incentive trips. The details specific to each group, such as the minimum number of participants or deadlines, are agreed in your contract.

10. Use of the site and intellectual property

The texts, images, itineraries and recommendations on the site belong to Experience Designer by Ari Garduno. They may not be copied, distributed or sold without written authorization. Links to external sites are references only and we do not control their content.

11. Complaints

If something did not go as you expected, write to us at [email protected] or on WhatsApp at +1 (619) 451-2293 or use the contact form.

12. Governing law

These terms are governed by the laws of the State of California, USA, and any dispute will be resolved in the competent courts of San Diego, California.

13. Contact

Experience Designer by Ari Garduno · [email protected] or on WhatsApp at +1 (619) 451-2293.